Return and Refund Policy
This Return and Refund Policy (“Policy”) applies to purchases made through the Smartrags Bulk Deal LLP website (“Website”) accessible at smartrags.in. By making a purchase on our Website, you agree to be bound by this Policy.
1. Returns
1.1. We accept returns within 10 days from the date of delivery for eligible products. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
1.2. To initiate a return, please contact our customer service team at smartragsbulk@gmail.com with your order number and reason for the return. Our team will provide you with further instructions on how to return the item.
1.3. Customers are responsible for the return shipping costs unless the return is due to a defect in the product or an error on our part.
2. Refunds
2.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2. If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days.
2.3. If you haven’t received a refund within the specified timeframe, please contact us at smartragsbulk@gmail.com for assistance.
3. Non-returnable Items
3.1. Certain types of items are non-returnable, including:
- Gift cards
- Downloadable software products
- Personalized/customized items
4. Exchanges
4.1. We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at smartragsbulk@gmail.com for assistance.
5. Cancellations
5.1. Once an order has been placed, it cannot be canceled or modified. If you have any questions or concerns about your order, please contact us immediately at smartragsbulk@gmail.com
6. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at smartragsbulk@gmail.com
By making a purchase on our Website, you signify your acceptance of this Return and Refund Policy. If you do not agree with this Policy, please do not make a purchase on our Website.
Last updated: 06/03/2024
